Refund Policy

Last updated: May 25, 2026

This Refund Policy outlines the terms under which refunds may be issued for purchases of the Kerassentials product. Please read this policy carefully before placing an order.

1. The 60-Day Money-Back Guarantee

Every Kerassentials order is backed by a 60-day money-back guarantee. If you are not satisfied with the product for any reason, you may request a full refund within 60 days of your purchase date.

The 60-day period begins on the date of purchase, not the date of delivery.

2. How to Request a Refund

Refunds are processed by ClickBank, the official retailer for Kerassentials. To initiate a refund request, follow these steps:

1. Locate your order receipt. ClickBank sends a receipt to the email address you used at checkout. The receipt contains your order number (typically starting with "CB").
2. Visit the ClickBank customer support page at www.clkbank.com and select "Refund Request."
3. Enter your order details including order number and email address.
4. Select the reason for your refund request from the dropdown menu.
5. Submit the request. ClickBank will process eligible refunds within 5-7 business days.

Alternatively, you may email contact@kerassentials-product.com or call +1 208-345-4245 for assistance with your refund.

3. Refund Eligibility

To be eligible for a refund:

• The refund request must be made within 60 days of the purchase date
• The order must have been placed directly through the official website
• Purchases made through unauthorized third-party sellers (Amazon, eBay, etc.) are not eligible for our refund policy

You do not need to return unused product to receive a refund. Even empty bottles are eligible.

4. Refund Processing Time

Once your refund request is approved by ClickBank, you can expect the following:

• Credit card refunds: 5-7 business days to appear on your statement
• PayPal refunds: 1-3 business days
• Other payment methods: Processing time varies by financial institution

5. Partial Refunds

Refunds are processed as a full refund of the product purchase price. Shipping fees (where applicable) may be deducted from the refund amount per ClickBank's standard policy.

6. Refund After 60 Days

Refund requests submitted after the 60-day window are not guaranteed but may be considered on a case-by-case basis at the discretion of the manufacturer. Contact customer support to discuss your situation.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact customer support within 7 days of delivery. Provide photos of the damaged item and your order number. Replacement or refund will be arranged at no additional cost to you.

8. Subscription or Recurring Charges

Kerassentials is sold as a one-time purchase only. There are no subscriptions, auto-renewals, or recurring charges. If you see an unauthorized charge, contact ClickBank customer support immediately.

9. Counterfeit Products

If you purchased Kerassentials from an unauthorized seller (e.g., a third-party Amazon listing) and suspect the product is counterfeit, we cannot issue a refund. We recommend purchasing only from the official website to ensure authenticity and refund eligibility.

10. Contact Information

For refund questions or assistance:

Product Support: contact@kerassentials-product.com
Order Support: +1 208-345-4245
ClickBank Customer Service: www.clkbank.com